returns policy is designed to ensure that you have a smooth shopping experience. Please read the following policy carefully before making a purchase.
1. Order Cancellation:
Orders can be canceled by contacting our customer support team via phone call before the product is shipped. Once a product is shipped, it cannot be canceled.
2. Returns and Exchanges:
Naren Electrix does not offer returns or exchanges on products that are delivered in perfect condition.
All sales are considered final sales, and no returns or exchanges will be accepted for these items.
3. Incorrect Product or Manufacturing Defects:
In the rare event that an incorrect product is delivered, or if you receive a product with a genuine manufacturing
defect, please follow these steps:
- Contact our customer support team within 5 days of receiving the product, providing your order details and a
- clear description of the issue. Our customer support team will guide you through the return and replacement
- process. If it is determined that the product has a manufacturing defect or was incorrectly shipped, we will
- arrange for a replacement to be sent to you at no additional cost.
4. Return Procedure:
To initiate a return for an incorrect product or manufacturing defect, please contact our customer support
team at 9972243774 or info@narenelectrix.in within 5 days of receiving the product.
Ensure that the product is in its original packaging and includes all accessories, manuals, and any promotional
items that came with it. We will provide you with instructions on how to return the item, including the return
shipping address. Once we receive the returned product and verify the issue, we will process the replacement.
5. Refunds:
Refunds will only be issued for canceled orders made before the product is shipped, or if we are unable to provide a replacement for a defective or incorrect product.
Refunds will be issued using the original payment method, and processing times may vary depending on your payment provider.
6. Contact Us:
If you have any quesons or concerns regarding our returns policy, please don't hesitate to contact our customer support team at 9972243774 or info@narenelectrix.in Please note that this policy is subject to change without prior notice, and the version of the policy in effect at the me of your purchase will apply. We appreciate your understanding and cooperation. Thank you for choosing Naren Electrix for your electrical product needs.